Shipping Policy

Shipping Information

** Christmas and New Years: Most parcels still ship same day or within 48 hours. A very few styles might require 3-4 business days to be dispatched.**

 

Shipping within Australia

KoalaBubs uses the best carriers in the business to make sure your product(s) will get to you save and fast.
All orders ship from Highfields, QLD and are usually dispatched within 48 hours (week days).
Once your goods are packed and dispatched from our warehouse you will receive a confirmation email.

Delivery within Australia for orders over A$30 is free for standard shipping (Courier or Auspost), or A$4.90 for Express AusPost.

Delivery within Australia for orders under A$30 is charged at a flat rate of A$4.50 for standard shipping (Courier or AusPost) or A$9.90 for Express AusPost.

To provide a smooth customer experience, depending on your delivery address, we will send your goods with a courier or Australia Post, (couriers may need a receiver to sign for the parcel).

If your shipping address is a PO Box your goods will be delivered via Australia  Post (couriers are not allowed to deliver to PO BOX addresses).

In most cases we send your order as a parcel and you will receive a tracking number. Our couriers will update you about the progress of your delivery.

Parcels sent via Australia Post (for deliveries to PO Boxes or out of courier service zones), you can track your parcel with your provided tracking number, however Aus Post usually does not send updates to you.

To speed your derlivery up, some small single item orders might be sent as a letter. In this case, you might not receive a tracking number.

Should you have any concern please do not hesitate to contact us, simply send an email to hello@koalabubs.com.au - we are here to help!

 

International shipping

International orders are welcome!

Please be advised that the customer is  responsible for all import taxes and duties. 

International shipping cost are as follows:

 

Shipping to New Zaland

We frequently ship parcels to our many New Zealand customers. Shipping times usually is between 6 and 10 business days.

NZ Standard shipping with AusPost (no tracking):

- Orders < A$100:  A$9.90

- Orders >A$100: FREE.

 

NZ Standard shipping with AusPost (with tracking):

- Orders < A$100:  A$14.90

- Orders >A$100: 4.50.

 

Shipping to U.S.A.

We frequently send orders to our many U.S. customers. Shipping time is usually between 10 and 12 business days.

US Standard shipping with AusPost (without tracking):

- Orders < A$100:  A$9.90

- Orders >A$100: FREE.

 

US Standard shipping with AusPost (with tracking):

- Orders < A$100:  A$14.90

- Orders >A$100: 4.50.

 

International Shipping - other countries

For world wide shipping outside Australia you will be charged a flat rate of A$25. Please note that the buyer/ receipient has to take care of and pay all custom/ import fees and duties.

Should you have any concern please do not hesitate to contact us so we can discuss and find a solution for your international order! Send an email to hello@koalabubs.com.au - we are here to help!

 

Environmentally friendly packaging

We pack your goods to prevent damage. We use eco-friendly, recycled and/or recyclable materials whenever possible and avoid unnecessary extra package materials.

We are not responsible for any lost or stolen package.

 

Damage

We double check every product that is leaving our warehouse to make sure you receive only the best quality products from KoalaBubs. We pack our goods to prevent damage. However should your parcel/ products be damaged during the shipping process, please let us know immediately. It is best to take photos of the damaged parcel and products, and send them to hello@koalabubs.com.au. We will do our best to resolve the problem as quick as possible.

Once dispatched, we are not responsible for any lost or stolen parcels.

Don’t hesitate to contact us should you have any comments or questions about the shipping of your products. Call us on 1300 668962, send us an email or use our contact form. We are here to help!